Delivery Information

Thank you for your interest in our products. Please note that our website is a catalog-only platform. We do not process any online payments or complete transactions through this site. All purchases, orders, and payments are arranged offline via email, phone, or other direct communication channels.

This Delivery Information page provides a general overview. Shipping times, delivery methods, and logistics costs are not fixed and must be discussed and agreed upon individually before your order is confirmed.

2. Shipping Origin

All products are shipped from China. Depending on your location, international shipping may apply. Buyers are responsible for understanding any import regulations, customs duties, or taxes that may apply in their country.

3. Delivery Timeframes (To Be Negotiated)

Because each order may vary in size, weight, and destination, delivery timeframes are not standardized. The estimated shipping time will be discussed and confirmed during your offline conversation with our sales team.

Factors that affect delivery time include:

  • Your exact shipping address
  • The shipping method selected (sea freight, air freight, express courier, etc.)
  • Order volume and product dimensions
  • Customs clearance in your country
  • Public holidays or unexpected delays

Typical estimates (after dispatch) may range from 7 to 30 business days for international orders, but this is only a general reference. Final timelines will be provided at the time of order confirmation.

4. Shipping Costs (To Be Negotiated)

Shipping costs are not fixed and are not displayed on this website. The exact logistics fees will be calculated based on:

  • Your delivery location
  • The total weight and volume of your order
  • The shipping method you choose
  • Any special handling or expedited processing requirements

Once you contact us to place an order, we will provide you with a shipping quote. You are under no obligation to proceed until you agree to the proposed shipping costs and delivery timeline.

5. How to Place an Order and Arrange Delivery

Since no transactions occur on this website, please follow these steps to complete a purchase:

  1. Browse our catalog and note the products you are interested in.
  2. Contact us via email or phone (see Section 9 below).
  3. Discuss your order – Provide your shipping address, desired quantity, and any special requests.
  4. Receive a quote – We will provide you with product pricing, shipping options, estimated delivery time, and total logistics costs.
  5. Confirm and arrange payment – Payment is completed offline. After payment is confirmed, we will prepare and ship your order.

6. Customs, Duties, and Taxes

For international shipments from China, your order may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are entirely the responsibility of the buyer. We do not collect these fees, nor can we predict what they will be.

Please check with your local customs office for information on applicable rates. If you refuse to pay customs fees and the package is abandoned or returned, you will be responsible for all original and return shipping costs.

7. Order Processing Time

After we receive your offline payment confirmation, we typically prepare your order for shipment within 1–35 business days, depending on product availability and order complexity. You will be notified once your order has been dispatched, and tracking information will be provided if available.

8. Important Notes

  • No online checkout: This website does not have a shopping cart, payment gateway, or automated shipping calculator.
  • Negotiation is required: Shipping times and costs are not standard. You must speak with us directly to finalize delivery details.
  • Tracking: Once your order is shipped, we will provide tracking information whenever the chosen carrier offers tracking services.
  • Delays: We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.
  • Damaged or lost items: If your order arrives damaged or is lost in transit, please contact us immediately. We will work with you and the carrier to resolve the issue on a case-by-case basis.

9. Contact Us to Discuss Delivery

To inquire about shipping times and costs for your specific order, please contact us directly:

Email: morsun@morsunled.com
Phone: +86 13808811423
Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time)

All delivery terms, including shipping time and logistics costs, must be mutually agreed upon before order confirmation. No transactions are completed on this website.